Beyond Words

Terms & Conditions

Privacy

We will not ask for or keep information about customers, unless agreed by both parties, other than is necessary to process orders, process refunds, and provide information about products and about our events. We will not disseminate personal information about customers to any third party. We will comply with any customer's request to discard their telephone number, e-mail address and their address by e-mailing info@beyondwords.co.uk

Transactions

Transactions are normally processed through Secure Trading, though you have the option of using Paypal. . We use Secure Trading because it allows us to delay debiting your card account until your order is ready to be sent. None of the details of your card account are revealed to us.

Order confirmation & delivery

You will receive an email confirmation when you place your order. You will also receive an email from Secure Trading, confirming your card transaction. 
We will contact you within 24 hours to give an estimated date of delivery and to notify you if any title you order is not immediately available.
We will email you again to confirm that goods are being despatched.

Checking the status of your order

If an order has not been received by the estimated date of delivery, you can e-mail us at info@beyondwords.co.uk. We will investigate the matter and respond within 24 hours.

If the item does not arrive by 14 days after the estimated delivery date, you may ask for a refund of the cost of the goods and the carriage.

Returns Policy

You may return goods if they are received damaged, or if the incorrect item is delivered. They should be returned by the cheapest available method of carriage. You will be refunded the cost of goods and the carriage once we have received the goods. Please email info@beyondwords.co.uk to inform us that the goods are being returned

Legal Rights

You are entitled to invoke your statutory rights under The Consumer Protection (Distance Selling) Regulations 2000.

Overseas orders

We will supply customs forms for all international orders, which list the value, contents and description of items contained in the package. All orders will be marked "Gift". The customer must pay any customs or import duties levied once the package reaches an international destination.

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